the PC Surgeon® Privacy Policy

    the PC Surgeon® – Whetstone Privacy Policy

    This Privacy Policy may be amended or replaced by another Privacy Policy.

    In this Privacy Policy, references to “we” and “us” are to Station 42 LTD T/A as the PC Surgeon® (Company 11926781) and ‘Surgeon’ is our name for an engineer.

     

    1) Introduction

    Station 42 LTD, trading as PC Surgeon® (Company No. 11926781), is committed to protecting your privacy and handling your personal data in a responsible and transparent way. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For data protection purposes, the PC Surgeon® is the Data Controller.

     

    2) What Data We Collect

    We may collect and process the following types of personal data:

        • Contact Information: Name, phone number, email address, postal address.
        • Service Data: Details about your devices, service history, and communications with us.
        • Payment Information: Transactional data for billing purposes (we do not store full payment card details).
        • Technical Data: IP address, browser type/version, time zone setting, and cookies.
        • Marketing Preferences: Your preferences in receiving communications from us.

    We do not knowingly collect data from individuals under 18 years of age. If you believe a minor has submitted data, please contact us for immediate removal.

     

    3) Legal Basis for Processing Data

    We process your data based on the following legal grounds:

        • Consent – When you opt-in to receive marketing communications or create an account.
        • Contractual necessity – To fulfil the services you have requested or agreed to.
        • Legal obligations – When we’re required to retain data for tax or regulatory purposes.
        • Legitimate interests – For fraud prevention, customer support, and business analytics.

     

    4) How We Use Your Data

    Your data is used strictly for specific, lawful purposes, including:

        • Scheduling and managing appointments or service bookings
        • Responding to inquiries and customer service requests
        • Sending service-related messages and necessary updates
        • Processing payments and issuing receipts or invoices
        • Managing customer accounts and service histories
        • Marketing (only with your consent)

    We do not sell or trade your data to third parties.

     

    5) Cookies and Tracking Technologies

    Our website uses cookies to collect anonymised usage data for analytics and service improvement. Cookies help us understand how users interact with our website but do not collect personally identifiable information unless you submit it voluntarily.

    You can control or delete cookies via your browser settings. Blocking cookies may affect your website experience.

     

    6) Sharing Your Data

    We only share your personal data with:

        • Service providers acting on our behalf (e.g. website hosting, payment processors)
        • Professional advisers (e.g. accountants, insurers, or legal services)
        • Government or regulatory bodies when legally required

    All third-party service providers are bound by data protection agreements to ensure your data remains secure.

     

    7) International Data Transfers

    Where data is transferred outside the UK (e.g. cloud-based services), we ensure adequate protection measures are in place such as:

        • Standard Contractual Clauses (SCCs)
        • The UK’s International Data Transfer Addendum

     

    8) Data Retention

    We keep your personal data only as long as necessary for the purposes for which it was collected and to meet our legal obligations. Typical retention periods include:

        • Customer and service data: up to 7 years
        • Enquiries or contact forms: 1 year
        • Cookies: Based on browser settings
        • When data is no longer needed, it is securely deleted or anonymised.

     

    9) Your Data Protection Rights

    Under data protection laws, you have the right to:

        • Access the personal data we hold about you
        • Request correction of inaccurate or incomplete data
        • Request erasure of your data where no longer necessary
        • Object to or restrict processing of your data
        • Withdraw consent at any time (without affecting previous processing)
        • Lodge a complaint with the Information Commissioner’s Office (ICO)

    To exercise your rights, please email us at info@thepcsurgeon.co.uk.

     

    10) Marketing Communications

    We may occasionally send service updates or relevant promotions to customers. You will always have the option to opt-out of marketing by:

     

    11) Data Security

    We have implemented robust physical, electronic, and managerial measures to safeguard your personal data from loss, misuse, or unauthorised access, including:

        • Encrypted communications (SSL)
        • Staff access on a need-to-know basis only
        • Confidentiality agreements for all employees handling data
        • Regular monitoring and updates to our systems and practices

    Despite our best efforts, no system can be guaranteed 100% secure.

     

    12) Data Breaches

    In the event of a data breach likely to result in a risk to your rights or freedoms, we will notify you and the ICO within 72 hours, as required by law.

     

    13) Changes to This Policy

    We may update this Privacy Policy occasionally. All updates will be published on our website, and where necessary, we will notify you via email or other contact methods.

     

    Contact Details

    the PC Surgeon® (Station 42 LTD)
    2 Oakleigh Mews,
    Oakleigh Road North,
    Whetstone,
    London,
    N20 9HQ

    Telephone: 020 7998 0104 (10am to 6pm)
    WhatsApp: 07983 749829 (8am to 8pm)
    Email: info@thepcsurgeon.co.uk
    Website: www.thepcsurgeon.co.uk

     

    Thank you for choosing the PC Surgeon®