Apple Repair & Support Services

Absolutely. A slow Mac is often caused by ageing hard drives, insufficient memory (RAM), corrupt OS or bloated software. We offer SSD upgrades, RAM replacements, and full system optimisation. These upgrades can dramatically improve speed and performance — all at a fraction of the cost of buying new.

We currently ONLY offer screen and battery replacements for iMac's & MacBook's as part of our standard in-house services. However, we’re happy to inspect your device and either recommend a high-quality third-party service or help facilitate a reliable fix if needed.

Yes. If your device still powers on, we can often recover your files, photos, and important documents. In more serious cases, we partner with advanced data recovery services to assist. We’ll always advise you on your best option based on how much can be salvaged safely.

Yes, we can. We’ll help you recover your Apple ID, reset passwords, and troubleshoot issues with iCloud, iTunes, or App Store access. We also assist with multi-factor authentication, Family Sharing setups, and managing Apple accounts securely.

Yes, we provide a full range of hardware upgrades, including:

• • • • RAM upgrades: Boost multitasking and system responsiveness.
      • SSD installations: Improve speed, performance, and storage capacity.
      • Graphics card upgrades: Enhance gaming, video editing, and 3D rendering performance.
      • CPU upgrades: Increase processing power for demanding applications.
      • Motherboard upgrades: Support modern components and expand compatibility.
      • Power supply upgrades: Ensure stable power delivery for high-performance systems.
      • Cooling system upgrades: Prevent overheating and support overclocking with improved airflow or liquid cooling.
      • Storage drive upgrades: Add or replace HDDs and SSDs for more storage and faster file access.
      • Network card upgrades: Improve Wi-Fi speed and Ethernet connectivity.
      • Sound card upgrades: Enhance audio quality for music, gaming, or professional sound applications.
      • Case upgrades: Improve airflow, functionality, and aesthetics with modern designs.
      • Optical drive upgrades: Add or replace CD, DVD, or Blu-ray drives.

We also assess your system to recommend the best upgrades for your needs.

Yes, we diagnose and repair overheating issues caused by:

• • • • Dust buildup and clogged cooling systems.
      • Faulty fans or thermal paste.
      • Overworking components or improper airflow.

Our solutions include cleaning, replacing parts, and optimizing your system for better cooling.

We resolve common and complex iCloud issues including:

• • • • Syncing problems between Apple devices

      • iCloud Drive or Photos not updating

      • iCloud storage full or inaccessible

      • Issues signing in or verifying your account

      • Backups not completing properly

We'll walk you through solutions or fix things for you remotely or in-person.

Yes. From initial out-of-the-box setup to transferring data from your old device, syncing your apps and settings, and linking your Apple ID and iCloud, we ensure everything is working as it should — so you’re ready to go without the stress.

We do. We offer friendly, personalised training sessions tailored to your level of knowledge. Whether you’re new to Apple or just need help getting more out of your device, we provide practical guidance on macOS, iOS, cloud storage, security settings, and more.

We only use high-quality genuine Apple or Apple compatible parts from trusted suppliers. We ensure all installations are fully tested and won’t compromise the performance or safety of your device.

Yes. Many issues (especially with iCloud, software, email, and setup) can be handled via secure remote support. If your issue can’t be fixed remotely, we’ll arrange a local visit or an in-store drop-off.

Our Step-by-Step Repair Process

1. 1. 1. 1. FREE Initial Assessment/Diagnostic Check:
            We start by performing a thorough diagnostic check to identify the root cause of the issue (some complex issue may result in an initial diagnostic fee).
         2. Personalized Repair Plan:
            After identifying the problem, we provide a clear repair plan with pricing and estimated turnaround time.
         3. Efficient Repairs:
            Using high-quality parts and expert techniques, we carry out the necessary repairs with precision.
         4. Post-Repair Testing:
            Once the repair is complete, we run extensive tests to ensure your desktop is fully operational.
         5. Customer Follow-Up:
            We follow up to ensure you're satisfied and offer tips to maintain your desktop’s performance.

We recommend it. Booking ensures priority service and allows us to prepare in advance. It’s easy! Call us, send a message via WhatsApp, or fill out our online booking form and let the PC Surgeon take care of your Apple support repair needs.

Depending on how busy we are, we aim to complete most repair within 24-72 hours, depending on the complexity of the issue and parts availability. For urgent cases, we also offer priority repair services.

Our pricing is transparent and competitive. After an initial assessment, we’ll provide a no-obligation quote before starting any work. Common repairs and services are affordably priced, with no hidden fees.

• • • Expertise: Decades of experience with all Apple devices and services.
    • Transparent Pricing: Affordable rates with no hidden costs.
    • Quick Turnaround: We prioritize your time and aim for speedy repairs.
    • Personalized Service: Tailored solutions for your specific needs.

It’s easy! Call us, send a message via WhatsApp, or fill out our online booking form and let the PC Surgeon take care of your Apple support repair needs.