Remote Support Services
Expert troubleshooting and repairs from the comfort of your home.
Fast & secure remote support for all Windows & macOS computers.
Let us solve your tech problems without you leaving your home, with our remote support service.
At The PC Surgeon, we can solve most software-based issues remotely, as long as you can connect to the internet. Let us connect securely to your device to fix the issue quickly and efficiently.
What We Can Fix
Why choose the PC Surgeon?
If you are experiencing any of the above issues you might have a hardware or software problem. Even if your issue isn’t listed here or is something specific, don’t worry—we’re here to help.
STOP Using the Laptop Immediately
To prevent further damage or potential data loss, it’s best to stop using your device immediately and turn it off. Continuing to operate a malfunctioning laptop can worsen the problem or make repairs more costly.
Initial Diagnosis Made Simple
We aim to make diagnosing your computer as straightforward as possible. For many common issues, we offer a FREE initial assessment. For more complex problems that require in-depth investigation, we’ll discuss any diagnostic fees upfront—no surprises, just transparent communication & great expert advice.
We serve home and business users across Whetstone, Totteridge, Finchley, Barnet, and surrounding North London areas.
Contact the PC Surgeon
Book an appointment today
We’re here to make the process stress-free. Call us on 020 7998 0104 , message us on WhatsApp on 07983 749829 or you can fill in the booking form on the right to book an appointment or request a callback. Our team will respond promptly to get you the help you need.
Book an appointment
Get Remote Support Today
Don’t let tech issues disrupt your day. Call, message, or fill out the booking form now. Whether it’s a simple fix or a more complex issue, The PC Surgeon is here to help!
Remote troubleshooting allows us to diagnose and fix issues on your computer or device without you needing to visit our shop. We securely connect to your device via the internet using a remote access tool.
We can address software errors, application setup, operating system updates, configure settings, provide guidance, training & much more.
These are just some of the issues we can deal with, if your problem isn’t listed here, don’t worry—just contact us, and we’ll assess your situation.
Yes, we use secure tools to access your system remotely and maintain strict confidentiality throughout the process.
If we determine the problem cannot be fixed remotely, we’ll advise you to bring your device to our shop for further assistance.
Yes, you can book a session at a time convenient for you, and we’ll ensure a technician is available to assist you.
We can guide you over the phone to improve your connection or offer alternative troubleshooting options if remote access isn’t possible.
Yes, we provide remote IT support for small businesses.
Costs vary depending on the issue, but we provide a clear diagnosis and transparent pricing before starting any repair. Common repairs and services are affordably priced, with no hidden fees. We aim to provide fixed price remote services, however in the event that we can't, our ad hoc remote service charge is £55/hr.
It’s easy! Call us, send a message via WhatsApp, or fill out our online booking form. Let The PC Surgeon take care of your remote support needs.